活動場地為自由入場，將依報到順序入場；VIP票券持有者則可以優先入場。
The event is free seating. Entry will follow the check-in order.
VIP ticket holders may enter first.
通過嘖嘖購買的音樂會門票將於音樂會現場通過提供「贊助編號」或「姓名、電郵或手機末三碼」等資訊進行兌換。
Concert tickets purchased through Zeczec will be redeemed at the counter on concert day, with order number or order name and phone number provided.
可以，請於音樂會結束後三天內來信申請寄送，惟需自付行政處理費以及運費共100元，並須配合寄送方式。
You may request shipping by emailing us within three days after the concert.
An administrative fee and shipping cost of NT$100 will apply, and the delivery method must follow our shipping arrangements.
音樂會當日未能到場請自行消化門票，恕無法退款，回饋品仍可寄送。
If you are unable to attend the concert, the ticket cannot be refunded.
However, your reward items can still be shipped to you.
需於音樂會櫃檯出示訂單資訊或訂購者姓名與手機後三碼，以便安排領貨。
Please present your order details, or the purchaser’s name and the last three digits of their phone number at the concert counter for pickup.
音樂會開始前兩小時開放取貨，詳情以現場公告為主。
Merch pickup will open two hours before the concert starts.
Please refer to on-site announcements for exact details.
有的，詳情依之後的公告為主。
Yes. Please follow the announcements afterwards for details.
可以。但現場售價會以原價出售。
Yes, but items sold on-site will be at the original retail price.
可以！只要預先發電郵給我們，說明你的資料，便可更改為現場取貨！
Yes! Just email us in advance with your information, and we can switch your order to on-site pickup.
可以，請提早在音樂會當天的前七天內來信要求更改為「現場取貨」。
Yes. Please email us to request a change to on-site pickup,
no later than 7 days before the concert date.
若要追加加購商品要請您另外下單才能加購，小幫手無法從後台協助您喔！
If you’d like to purchase additional add-on items, please place a new order, our team is unable to manually add items from the backend.
一筆訂單僅限一種取貨方式，恕無法分開選擇寄送方式喔！
Each order can only use one delivery method.
We’re unable to split delivery or use different pickup/shipping options within a single order.
可以的，但價格會相對提高，而且不保證每個款項都還有喔！
Yes, they will—but prices will be higher, and availability is not guaranteed for all items.
可以，請在募資計劃結束前來信更改，募資結束後將不能更改喔！
Yes! You may email us to change your size any time before the crowdfunding campaign ends.
After the campaign closes, size changes will no longer be possible.
AFTEE相關付款須知請見連結內說明:
Please refer to the AFTEE payment instructions in the provided link:
提供全球多地寄送，台灣本島免運，外島NT70，香港及澳門順豐貨到付款，其他國家及地區運費根據目的地及大概重量計算。
We offer worldwide shipping. Free shipping within Taiwan (main island); NT$70 for outer islands.
For Hong Kong and Macau, SF Express postage is paid on delivery.
For other countries and regions, shipping fees are calculated based on destination and estimated weight.
使用中華郵政服務，請參考下列運費 Shipping Fees：
中國大陸 Mainland China：NT$174 ~ NT$233
美國 United States：NT$560 ~ NT$760
日本 Japan：NT$280 ~ NT$380
新加坡 Singapore：NT$280 ~ NT$380
泰國 Thailand：NT$280 ~ NT$380
越南 Vietnam：NT$280 ~ NT$380
加拿大 Canada：NT$460 ~ NT$610
法國 France：NT$385 ~ NT$510
印尼 Indonesia：NT$300 ~ NT$400
馬來西亞 Malaysia：NT$300 ~ NT$400
菲律賓 Philippines：NT$300 ~ NT$400
南韓 South Korea：NT$300 ~ NT$400
德國 Germany：NT$365 ~ NT$490
英國 United Kingdom：NT$385 ~ NT$510
印度 India：NT$370 ~ NT$450
愛爾蘭 Ireland：NT$510 ~ NT$600
墨西哥 Mexico：NT$580 ~ NT$725
葡萄牙 Portugal：NT$565 ~ NT$720
澳洲 Australia：NT$405 ~ NT$530
紐西蘭 New Zealand：NT$405 ~ NT$530
其他 Other：NT$500 ~ NT$650
預計2026年4月起會陸續出貨，最新進度將透過募資頁面與社群公告通知。
Shipping is expected to begin in April 2026, with orders sent out in batches.
Updates will be announced on the crowdfunding page and our social platforms.
請先查詢物流狀態，如有問題請來信客服，我們將協助查詢與處理。
Please check the shipment status first.
If there are issues, contact customer service and we will assist with checking and resolving the problem.
目前無法指定到貨時間，配送依物流作業安排為主。
At the moment, we cannot arrange specific time slots or weekend delivery.
Shipping will follow the logistics provider’s schedule.
一筆訂單限寄送一個地址，若需分開寄送請分開下單。
One order can only ship to one address.
If you need separate deliveries, please place separate orders.
請於收到商品7日內，提供開箱影片並來信客服（gdjybhk@gmail.com），我們將依情況協助換貨。
Please contact customer service (gdjybhk@gmail.com) within 7 days of receiving the item and provide an unboxing video.
We will assist with replacement based on the situation.
若因無法及時收件導致包裹退回，請儘速來信客服聯繫，我們將協助重新寄送。重新寄送將酌收運費與行政處理費用，敬請見諒。
If your package is returned because it could not be received, please email customer service as soon as possible.
We can arrange reshipment, but additional shipping and administrative fees will apply.
如同一帳號下多筆訂單，我們將視訂單的收件地址、商品類型與件數等因素，盡力協助合併配送。惟在諸多限制下可能無法合併，運費將依照訂單計算，敬請見諒。
For multiple orders under the same account, we will try to combine them depending on address, item type, and quantity.
However, due to various limitations, we may not always be able to merge orders.
Shipping fees will follow the original order settings. Thank you for your understanding.
可以，單個帳號每次結帳僅能選擇一組方案，但完成付款後可再次進入頁面選擇其他方案重複贊助，亦可重複支持相同方案。
Yes. Each checkout can include only one plan, but after completing payment, you can return to the page and support additional plans as many times as you like—even the same plan.
本次募資專案所使用之平台不提供文化幣付款方式，敬請見諒。請依照募資平台所提供的方式完成付款。
This crowdfunding platform does not support Culture Points.
Please complete payment using the methods available on the platform.
折扣碼僅限於結帳時使用，請於付款前確認已成功套用。訂單一旦成立（即完成付款），系統將無法補登折扣碼。如需使用折扣，請重新下單，並取消原訂單，敬請見諒。
Discount codes can only be applied before payment.
Once the order is completed, the system cannot retroactively apply a code.
If you need the discount, please place a new order with the correct code and cancel the original one.
以下提供兩種方式確認
➤ 方法一
❶ 至您的電子信箱收信（使用註冊嘖嘖使用的電子信箱）
❷ 確認是否收到一封主旨為「嘖嘖｜支持成功確認信件」
❸ 如果有收到此封信件，即表示贊助成功
➤ 方法二
❶ 使用購買商品時的帳號登入嘖嘖
❷ 點擊頁面右上角的個人圖像，選擇「贊助記錄」
或是直接到此網址→ https://www.zeczec.com/account ，進入 「✔️成功贊助記錄」頁面
❸ 找尋是否有出現您購買的項目，如果有找到，即表示贊助成功！
➤ Method 1
❶ Check your email (the one registered with Zeczec).
❷ Look for the email titled “Zeczec｜Support Confirmation.”
❸ If you received this email, your sponsorship was successful.
➤ Method 2
❶ Log in to Zeczec with the account you used for the purchase.
❷ Click your profile icon at the top right and select “Support Records,”
or go to https://www.zeczec.com/account
→ Successful Support Records.
❸ If your order appears there, your sponsorship was successful.
結帳完成後，即無法進行購買項目的修改，如需更改項目，建議您直接重新購買欲購入的品項後（避免錯過限量），再取消不需要的訂單！
收件資料部份，於募資期間內可至嘖嘖平台修改資料，募資結束後請來信客服協助更改。
After checkout, items cannot be changed.
If you wish to switch to another item or plan, please place a new order (to avoid missing out on limited items) and then cancel the unwanted order.
Recipient information can be edited on Zeczec during the crowdfunding period.
After the campaign ends, please email customer service to update your details.
募資期間內可自行取消，結束後除重大瑕疵外恕不接受退款。
You may cancel during the crowdfunding period.
After the campaign ends, refunds are not accepted unless the item has major defects.
募資期間取消為整筆取消，不接受部分項目退款。
During the crowdfunding period, cancellations apply to the entire order.
Partial refunds are not available.
是的，退款流程依付款方式有所不同：
信用卡付款者：退款將退刷回原信用卡帳戶，處理時間依各銀行作業為準。
Aftee 付款者：主辦方會向 Aftee 提出取消申請，若用戶端仍接收到收款通知，請主動聯繫 Aftee 客服確認。
ATM 虛擬帳戶付款者：退款流程由 paynow 第三方金流發送退款信件，請回覆信件提供正確帳戶資訊後，款項將退至指定帳戶。
Aftee 與 ATM 退款預估作業時間約為 7～10 個工作天。
Yes, refund methods vary:
Credit card: Refunded to the original card. Processing time depends on the issuing bank.
AFTEE: We will submit a cancellation request to AFTEE. If you still receive payment notifications, please contact AFTEE customer support directly.
ATM/Virtual Account: PayNow (third-party payment service) will send you an email. Please provide accurate bank details so the refund can be transferred to your account.
AFTEE and ATM refunds generally take 7–10 business days to process.
平台會全額退款到原付款方式。
The platform will issue a full refund to your original payment method.
募資成功後才會扣款。
Your card will only be charged after the campaign successfully reaches its goal.